At With Honor Store, we take pride in the quality and personalization of our products. Due to the custom nature of our items, our returns and exchanges policy is designed to ensure fairness while maintaining the integrity of personalized orders.
1. Personalized Products
Most of our products are made to order and include personalizations such as names, dates, or custom designs.
- No returns or exchanges are accepted for personalized items due to buyer’s remorse, incorrect preferences, or misspellings submitted by the customer.
2. Non-Personalized Products
For any standard items without personalization:
- Returns or exchanges may be accepted within 7 days of delivery.
- Items must be unused, in original packaging, and in the same condition received.
- Refunds will be issued to the original payment method once the item is received and inspected.
3. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 7 days of delivery.
- Provide clear photos of the damage or defect.
- We will review the claim and may offer a replacement or refund at our discretion.
4. Incorrect Items
If you receive an item you did not order or an item that does not match your personalization request:
- Contact us within 7 days of delivery.
- Include photos and a description of the issue.
- We will provide a replacement or refund after verifying the error.
5. Shipping for Returns
- Customers are responsible for return shipping unless the item was damaged, defective, or sent incorrectly.
- We recommend using a trackable shipping service to ensure the item reaches us safely.
6. Refund Processing
- Approved refunds will be processed within 5–10 business days after we receive and inspect the returned item.
- Refunds will be applied to the original payment method.
7. Contact Us
For assistance with returns, exchanges, or product issues, please contact us:
🏢 Muzza Group LLC
📍 Springville, Utah – USA
By placing an order with With Honor Store, you acknowledge and accept our Returns & Exchanges Policy.